Email notifications

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Email notifications

There are multiple email notifications you can configure to be sent at certain times.

Admin Notification Is sent to you, the website administrator, whenever a booking is made.
User Notification Is sent to the customer after they make a booking. This is email is sent regardless of the payment method used or whether the booking is automatically accepted or not.
Final Payment Reminder This is only available if Part Payments are enabled on the plugin’s Settings page. Sends an email to the customer with a link to the final payment page X days before the booking starts.
Final Payment Notification This is only available if Part Payments are enabled in the plugin’s Settings page. Sends an email to the customer after they have paid the second payment.
Email Reminder Notification This is only available if the Email Reminders add-on is installed. Sends an email to the customer X days before the booking starts.
Follow Up Email This is only available if the Email Reminders add-on is installed. Sends an email to the customer X days after the booking ends.

All emails are optional and can be enabled or disabled.

Fields

Send To The recipient of the email. For customer emails, this field is a dropdown allowing you to select the “Email” form field from the form builder.
When to send Available for the Final Payment Reminder, Email Reminder Notification, and Follow Up Email. The number of days before or after the booking start or end date when the email will be scheduled.
CC An email address where to send a copy of the email. This email will appear in the email headers and all other recipients will see it.
BCC An email address where to send a copy of the email. This email will be hidden from the email headers.
From Name The sender’s name.
From Email The sender’s email address. For better deliverability, use an email address from the same domain as your website.
Reply-To An optional Reply-To email that will be used instead of the “From Email”. Useful if you want to use your personal email address instead of your domain’s one.
Subject The subject of the email.
Message The message.

You can use Dynamic Tags in all the fields above.

Using a third-party email in the From Email field may prevent your email from being delivered. It is best to use an email with the same domain as your website.

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