Notification emails not working
Email delivery can be tricky — but don’t worry! Here are some simple steps you can follow to find out what’s going wrong and get your emails working again.
1. Make sure your website can send emails
The most common cause for emails not being delivered is usually a server configuration problem. To rule out any server issues, install the free WP Mail SMTP plugin available on wordpress.org and try sending yourself an email. If you don’t receive the email, contact your hosting provider, they should be able to help.
The plugin also logs any possible errors, so make sure you check the “Email Log” section in the WP Mail SMTP plugin as well after sending an email from our plugin.
2. Check if the email was sent (sent does not mean delivered)
After making a booking, open the booking modal and check the Email Logs tab. If the email appears there, that means the wp_mail() function worked — the email was sent from WordPress, but it might not have been delivered to the recipient’s inbox (it could be blocked or caught by spam filters).
Sometimes emails get caught in spam filters. To improve email deliverability try setting the From email address to an email from the same domain as your website (Eg. if your website is holidayhome.com, set the email contact@holidayhome.com). This email doesn’t necessarily have to exist. If you want customers to reply to a different email address, you can set your desired email in the Reply To field.
Including the customer’s name in the email also helps. You can add this using dynamic tags.
3. Check your email notifications
Edit your Form and go to the Email Notifications tab. Make sure you have at least one email created and check if you filled in all the required fields. Emails may not be sent if they don’t have a subject or a message.
4. Still stuck?
If you’ve tried all of the above and emails still aren’t working, contact our support team — we’ll be happy to help you troubleshoot further.
